Khanal Group

Security and data

Export your data or ask for it to be deleted

You can take your data out of each Khanal app, and ask Khanal Group to delete it. This page gives the export route for each app and the deletion steps.

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What you need

  • Owner or admin role in the app, for most exports
  • Access to your Khanal ID account email, for a deletion request

Export from each app

  1. Open the export article for your app: K-Finance, K-Secretarial, K-IPO, K-MailSign, K-Tender, K-Projects, K-Survey, K-HR, K-CRM, K-Logistics or Drive Connect.
  2. Follow the steps there. In short: K-Finance saves export packages to your drive in 90 - Exports and Recovery; K-MailSign gives owners and admins one ZIP of JSON and CSV files; K-Tender, K-Projects, K-CRM, K-HR and K-Survey have CSV exports of their main lists and of the audit log.
  3. Download the files you need to keep before you ask for deletion.

Ask for deletion

  1. Export what you need first (above).
  2. Write from your Khanal ID account email to hello@khanals.in.
  3. Name the organisation and the apps, and say whether you want your Khanal ID account closed too.
  4. Wait for our reply. We delete the data within 90 days, except what the law requires us to keep.

Good to know

  • There is no self-service account closure or delete button in Khanal ID yet. Use the email route above.
  • Encrypted backups expire within 12 months.
  • Files in your own Google Drive or OneDrive stay there under your control. We do not delete them. Connected storage also writes a registry of your documents into your drive once a day.
  • Where data is stored, app by app: Security. Retention: Privacy policy.

Common errors

I cannot see an export option in the app

Most exports are for owners and admins. Ask your admin, or check the app's export article for the role needed.

I no longer have access to my account email

Write to hello@khanals.in from another address and explain. We must confirm it is you before we delete anything.

Will deletion remove the files in our Google Drive or OneDrive?

No. Those files belong to you. Delete them in the drive yourself if you want them gone.

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Still stuck?

Email hello@khanals.in with the app name, what you clicked and the exact message you saw. Do not send passwords, PINs or authenticator codes. You can also use the contact page.