K-Secretarial
Fix common K-Secretarial errors
These are the messages K-Secretarial shows most often, with what to do. If your problem is not here, write to hello@khanals.in.
Last updated
What you need
- The exact message you see
- The company and page where it happened
Before you write to us
- Reload the page.
- Check that the right organisation is chosen in the list at the top.
- Note the message, the company and the time.
- Write to hello@khanals.in or use the contact page.
Good to know
- Due dates are a working aid. Confirm on the MCA or exchange portal before you file.
Common errors
"Secretarial is not included in this organisation's plan."
Open Plan & billing and click Start free for CS Starter, or choose a paid plan.
"Your role in ... does not include the Secretarial workspace."
Ask the owner or an admin to give you the Finance Manager, Accountant, Admin or Owner role in K-Finance → Settings → Team & roles.
"Connect your Google Drive first (Settings), or send the client a Drive link."
Open Drive & settings and click Connect Google Drive. Or open the company's Documents tab and click Create client link.
"Google no longer accepts this Drive connection (access was removed or expired). Connect Drive again."
Open Drive & settings, click Disconnect if shown, then Connect Google Drive again.
"Drive permission was not ticked on Google's consent screen"
Connect again and tick the Drive permission on Google's screen. The app asks only for files it creates (drive.file).
My client says "This link has expired or was already used"
The Drive client link works once and lasts 7 days. Open the company's Documents tab and click Create client link again.
Still stuck?
Email hello@khanals.in with the app name, what you clicked and the exact message you saw. Do not send passwords, PINs or authenticator codes. You can also use the contact page.