K-HR
Fix common K-HR errors
These are the messages K-HR shows, word for word, with what to do. If yours is not here, write to hello@khanals.in with the exact text.
Last updated
What you need
- The exact message you see
- Your role in the organisation
Before you write to us
- Reload the page and try once more.
- Sign out from the user menu and sign in again.
- Check that you are in the right organisation (user menu → Switch organisation).
- Write to hello@khanals.in with the message and any reference number shown.
Good to know
- A message with a reference number ("Something went wrong on our side (reference ...)") is our fault. Send us the reference.
Common errors
"Your Khanal ID needs a verified email and two-step verification to use K-HR."
Verify your e-mail and set up two-step verification in Khanal ID. See Sign in and two-step verification.
"Your session expired. Please go back and try again."
The page was open too long. Go back, reload and try again.
"You do not have permission to do that."
Your role does not allow it. Ask an organisation admin. See Team and roles.
"HR has no employee record for you yet."
Ask HR to add you as an employee with the e-mail you sign in with.
"You are outside your office or site ..." or "Your organisation needs your location ..."
Allow location for hr.khanals.in, move inside the geofence, or ask for a missed punch. See Check in and out.
"... is suspended in Khanal ID: it is read-only here until Khanal Group reactivates it."
Nothing was lost. Write to hello@khanals.in to reactivate the organisation.
Still stuck?
Email hello@khanals.in with the app name, what you clicked and the exact message you saw. Do not send passwords, PINs or authenticator codes. You can also use the contact page.