K-Finance
Fix common K-Finance errors
Each answer below starts from the message K-Finance shows. If yours is not here, send the exact message and its reference to hello@khanals.in.
Last updated
What you need
- The exact message, copied from the screen
- Your organisation name and the company (entity) you were working on
Before you write to us
- Refresh the page and try once more.
- Check your role in Settings → Team & roles.
- Copy the message, including any Reference code.
- Write to hello@khanals.in or use the contact page.
Good to know
- A message with "Reference: …" is an error on our side. The reference helps us find it.
Common errors
"Please sign in."
Your session ended. Sign in again with your Khanal ID.
"Enter your authenticator code to continue."
Two-step verification is on for your account. Type the 6-digit code from your authenticator app. See Sign in and two-step verification.
"Your session security token is out of date. Refresh the page and try again."
The page was open for a long time. Refresh it and repeat the action.
"You do not have permission to do this."
Your role does not allow this action. Ask an owner or admin to change your role or do it for you.
"The books for … are closed. Ask an admin to re-open the month, or date the entry in an open month."
The month is closed. An owner or admin can re-open it with a reason (it is audited), or use a date in an open month.
"… is suspended in Khanal ID: it is read-only here until Khanal Group reactivates it." or "… was closed in Khanal ID …"
Your organisation is suspended or closed in Khanal ID. Its data is kept. Write to hello@khanals.in.
Still stuck?
Email hello@khanals.in with the app name, what you clicked and the exact message you saw. Do not send passwords, PINs or authenticator codes. You can also use the contact page.