K-Tender
Fix common K-Tender errors
These are the messages K-Tender shows most often, word for word, with what to do.
Last updated
What you need
- The exact message you see
- Your role in the organisation (shown on the Your organisations page)
Before you write to support
- Note the exact message and the page you were on.
- Reload the page and try once more.
- Check your role under your name → Switch organisation.
- Write to hello@khanals.in with the message, the page and the time.
Good to know
- K-Tender never asks for your portal password, DSC or PIN. Never upload them.
Common errors
"Connect your Google Drive or OneDrive first (Settings → Connected storage)."
Uploads are refused until a drive is connected. An organisation admin opens Connected storage, connects and clicks Check now.
"Your session expired. Please go back and try again."
The page was open too long. Go back, reload the page and submit again.
"You do not have permission to do that."
Your role does not allow this action. Ask your organisation admin to change your role on Team.
"File type .x is not allowed" or "The file content does not match its extension"
Upload PDF, Word, Excel, CSV, text, ZIP or image files only, with the right extension. Re-save the file in its real format.
"This file was changed in Google Drive after it was registered in K-Tender, so it is not used."
Someone edited the file directly in the drive. Upload the changed file through K-Tender as a new version. Leave files where K-Tender filed them.
"This file is no longer in your Google Drive (deleted or moved out of the Khanal Group folder)."
Restore it from the drive's bin, or upload it again.
Still stuck?
Email hello@khanals.in with the app name, what you clicked and the exact message you saw. Do not send passwords, PINs or authenticator codes. You can also use the contact page.