K-Survey
Fix common K-Survey errors
These are the messages K-Survey shows most often, quoted as they appear, with the fix.
Last updated
What you need
- The exact message you see
- The survey, site or BOQ where it appeared
Before you write to us
- Reload the page and try once more.
- Sign out and sign in again with your Khanal ID or your field login.
- Copy the message and the page address.
- Write to hello@khanals.in with both.
Good to know
- Items saved without signal stay on the phone and are sent when the network is back. Another person signing in on the same phone cannot send them.
Common errors
"Your Khanal ID needs a verified email and two-step verification to use K-Survey."
Verify your e-mail and set up an authenticator in Khanal ID, then sign in again. See Sign in and two-step verification.
"This survey was just submitted or changed in another window."
Reload the survey. Someone else, or another tab, changed it.
"At most 20 files at a time." or "The file is larger than 30 MB."
Upload fewer files at once, or a smaller file. Photos are at most 10 MB each.
"This BOQ is approved: it is not changed in place. Return it to rate entry, or revise it (new version)."
Click Revise (new version) to make a new draft.
"… is suspended in Khanal ID: it is read-only here until Khanal Group reactivates it. Nothing was lost."
Your organisation is suspended. Write to hello@khanals.in.
"Your plan allows 100 site surveys a year. Ask for a bigger plan on the Billing page to add more."
Request a plan on Plan & billing.
Still stuck?
Email hello@khanals.in with the app name, what you clicked and the exact message you saw. Do not send passwords, PINs or authenticator codes. You can also use the contact page.