K-MailSign
Fix common K-MailSign errors
Find the message you see and follow the fix. If it is not here, write to hello@khanals.in with the exact message.
Last updated
What you need
- The exact error message
- Your role in the organisation (see Team & access)
Before you write to us
- Reload the page and try again.
- Check your role under Team & access.
- Check your licences on Billing & plan.
- Open Sync & history and look at the result of the last deployment.
- Write to hello@khanals.in with the message and the time it happened.
Good to know
- Deployment failures are retried automatically. You can also open the deployment and click Retry failed.
Common errors
"Session expired or invalid security token. Refresh and try again."
Your session timed out. Reload the page and sign in with your Khanal ID again.
"You do not have permission to do this."
Your role does not allow this action. Ask an Owner or Administrator to change your role under Team & access.
"Your trial or plan has ended. Renew under Billing & plan to deploy signatures."
Ask an Owner or Billing administrator to buy or renew licences under Billing & plan. Your data is kept.
"This domain is already claimed by another organisation."
A domain can be verified by only one organisation. If it should be yours, write to hello@khanals.in.
"Nothing to deploy: no employee in this selection can receive a signature."
Everyone chosen was skipped. Check that they are active, have a licence, are on a verified domain, and that a company default signature exists.
"This link has expired. Ask your administrator to send a new one."
Fill-in-your-details links last 14 days. Ask your admin to tick you on Employees and click Ask to fill details again.
Still stuck?
Email hello@khanals.in with the app name, what you clicked and the exact message you saw. Do not send passwords, PINs or authenticator codes. You can also use the contact page.