Khanal Group

K-MailSign

Invite your team and choose their roles in K-MailSign

Team members are people who sign in and manage signatures. Employees are the people who receive a signature. This guide covers team members and their roles.

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What you need

  • The Owner or Administrator role in your organisation
  • The work email of the colleague you want to invite

Invite a colleague

  1. Click Team & access in the sidebar.
  2. Click Invite.
  3. Type their email and choose a Role.
  4. Click Send invitation. They get an email link that is valid for 7 days.
  5. Ask them to sign in with that exact email address to accept.

Manage invitations and members

  1. Find the person under Pending invitations.
  2. Click Resend to send a fresh 7-day link. The old link stops working.
  3. Click Revoke to cancel an invitation.
  4. To change a member’s access, choose a new role next to their name.
  5. Click Remove to take away their access.

Good to know

  • Roles: Owner (full control, including deleting the organisation); Administrator (everything except deleting the organisation and paying); IT administrator (employees, integrations and deployments); Marketing administrator and Signature designer (create and edit signatures, no deploying); Billing administrator (Billing & plan payments only); Read-only auditor (view everything, including the activity log); Employee (own profile only).
  • Only an Owner or a Billing administrator can pay. Only an Owner, Administrator or IT administrator can deploy or press Sync now.
  • If your organisation is linked in Khanal ID, its owners and admins open K-MailSign as Administrators and other members as Employees. An Owner set here stays Owner.
  • K-MailSign has no field-staff logins. Employees never need to sign in to get their signature.

Common errors

"This invitation was sent to a different email address."

Sign out and sign in with the email the invitation was sent to, or ask the admin to invite your current email.

"This invitation is invalid or has expired."

Links last 7 days. Ask the admin to click Resend under Pending invitations.

"You cannot invite someone with this role."

You cannot give a role higher than your own. Ask an Owner to send the invitation.

"An organisation must keep at least one owner."

Make another member an Owner first, then change or remove the last one.

"This person is already a member."

They already have access. Change their role in the members list instead.

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Still stuck?

Email hello@khanals.in with the app name, what you clicked and the exact message you saw. Do not send passwords, PINs or authenticator codes. You can also use the contact page.