K-Logistics
Fix common K-Logistics errors
These are the messages K-Logistics shows, word for word, with what to do.
Last updated
What you need
- The exact message you see
- The invoice number of the record
Before you write to support
- Reload the page and try once more.
- Check the organisation name at the top; click it to switch if needed.
- If it keeps happening, write to hello@khanals.in with the message and the reference number, if one is shown.
Common errors
"Not saved: someone changed this record after you opened it ..."
Another person edited the record or a status filled in a date. Open the record again, check it and make your change again.
"Invoice ... was recorded by someone else just now. Open the list to find it."
Two people saved the same invoice at once. Find it in the list and change that record.
"The file is larger than 30 MB." or "File type ... is not allowed."
Use a PDF or photo up to 30 MB. Scan at a lower resolution or split the file.
"The file content (...) does not match its ... extension."
The file was renamed. Save it again in its real format, for example as PDF.
"You do not have permission to do that."
Your role does not allow this action. See roles and ask your admin.
"Your session expired. Please go back and try again."
Go back, reload the page and submit again. Sign in again if asked.
Still stuck?
Email hello@khanals.in with the app name, what you clicked and the exact message you saw. Do not send passwords, PINs or authenticator codes. You can also use the contact page.