Drive Connect
Fix common Drive Connect errors
These are the messages Drive Connect and the apps show, word for word, with what to do.
Last updated
What you need
- The exact message you see
- Administrator rights in the storage organisation for most fixes
First checks
- Open your organisation's storage page.
- Click Check now.
- Read the banner and Needs attention.
- If the message stays, write to hello@khanals.in with the exact message.
Common errors
"Google Drive access was revoked or expired. An administrator must reconnect Google Drive."
Click Reconnect Google Drive on the storage page. The same Khanal Group folder is used again.
"OneDrive access was removed or has expired. An administrator must reconnect OneDrive."
Click Reconnect OneDrive and sign in with the same Microsoft account as before.
"The file or folder no longer exists in Google Drive (it may have been deleted or access removed)."
Restore it from the Drive bin, or upload it again through the app.
"Khanal Group no longer has permission for this Drive location."
Check the sharing of the Shared drive or folder, or reconnect.
"Google Drive is busy or unavailable. Nothing was saved; please try again in a few minutes."
Wait a few minutes and try again. The same applies to OneDrive.
"Choose where documents are stored (Connected storage → Storage location) before uploading."
An administrator must choose My Drive or a Shared drive on the storage page.
Still stuck?
Email hello@khanals.in with the app name, what you clicked and the exact message you saw. Do not send passwords, PINs or authenticator codes. You can also use the contact page.